Airtime Support

Airtime is an app for paraglider pilots: plan with a forecast checked against your own limits, record flights, and relive them in a logbook.

Contact

Email: mirceacnu@gmail.com

We read every message and normally answer within two working days. Please include your iPhone model, the iOS version and what you were doing when the problem appeared.

Common questions

Do I need an account? No. Without an account everything stays on your phone. An account (Sign in with Apple) syncs your logbook to the cloud and lets you write reviews.

How do I cancel a subscription? Subscriptions are managed by Apple. Open the Settings app, tap your name, then Subscriptions, and choose Airtime. Deleting the app does not cancel a subscription.

How do I get a refund? Apple handles refunds: reportaproblem.apple.com.

How do I restore a purchase on a new phone? In Airtime, open Profile and tap "Restore purchases" while signed in with the same Apple ID.

How do I delete my account and data? In Airtime, open Profile and tap "Delete account". This deletes the account and all cloud data at once. Flights stored only on the phone are removed when you delete the app.

How do I export my flights? Open a flight in the logbook and use the share button to export it as an IGC file.

The recorder did not detect my take-off or landing. Check that location access is set to "Always" and Precise Location is on (Settings, Airtime, Location). Arm the recorder before you launch. If it still fails, send us the flight file and a short description.

A launch site is wrong or missing. Site data comes from Paragliding Earth, an open database. Each site page has a link to correct or add to it there.

Safety

Paragliding is dangerous. Airtime is an aid, not a certified instrument and not a rescue service. In an emergency call 112 or the local emergency number.

Legal

Operator: Trade Like A Pro SRL, Str. Dimitrie Cantemir 3, Focșani, Romania